
SERVICE AND SUPPORT 4.1 Contacting us Meggitt Sensing Systems’ worldwide customer support network offers a range of support, including 4.2 Technical support and 4.3 Sales and repairs support. For customer support, contact your local Meggitt representative. Alternatively, contact our main office: Meggitt SA Customer support department Route de Moncor 4 PO Box 1616 1701 Fribourg Switzerland Telephone: +41 26 407 11 11 Email: energysupport@ch.meggitt.com Website: www.meggittsensing.com/energy 4.2 Technical support Meggitt Sensing Systems’ technical support team provide both pre-sales and post-sales technical support, including: 1- General advice 2- Technical advice 3- Troubleshooting 4- Site visits. NOTE: For further information, contact us (see 4.1 Contacting us). 4.3 Sales and repairs support Meggitt Sensing Systems’ sales team provide both pre-sales and post-sales support, including advice on: 1- New products 2- Spare parts 3- Repairs. NOTE: If a product has to be returned for repairs, then it should be accompanied by a completed Energy product return form. See 4.4 Repairs and returns. 4 - 2 VM600 MPS quick start manual MAMPS-QS/E Edition 2 - October 2018 Repairs and returns SERVICE AND SUPPORT 4.4 Repairs and returns If a Meggitt Vibro-Meter® Energy product needs to be returned to Meggitt Switzerland, please use the online Energy product return procedure on the Meggitt Vibro-Meter® website at www.meggittsensing.com/energy/service-and-support/repair NOTE: For further information, refer to the VM600 machinery protection system (MPS) hardware manual or contact us (see 4.1 Contacting us). 4.5 End-of-life product disposal VM600 machinery protection system (MPS) hardware is an electrical/electronic product, therefore, it must be disposed of in a acceptable manner at the end of its useful life. This is important in order to reduce pollution and improve resource efficiency. NOTE: At the end of its useful life, a VM600-rack based monitoring system must be disposed of in an environmentally friendly manner. In European Union Member States, the WEEE directive is applicable. In other countries and regions of the world, different laws and regulations may be applicable, so please consult your local authorities. NOTE: For further information, refer to the VM600 machinery protection system (MPS) hardware manual or contact us (see 4.1 Contacting us).
