A Plan for Successful Digital Transformation

 
As people start using PPM and Smart Search, these tools enable knowledge transfer between people and teams and knowledge creation that results when data from disparate sources can be combined to generate new insights.
 

A centralized knowledge management platform helps to make tacit knowledge explicit. The SECI (Socialization, Externalization, Combination, Internalization) model of knowledge transfer provides a framework for thinking about how tacit and explicit knowledge in an organization are captured and converted into organizational knowledge. Digital tools can expedite the process, capturing information exchange between employees (socialization) and making tacit knowledge explicit (externalization). As workers synthesize this knowledge into their workflows (combination) and apply it independently (internalization), knowledge transfer is complete.
 
Knowledge management will be especially critical for process manufacturers as older, experienced workers retire. Up to 25% of the process manufacturing workforce could be eligible for retirement in the next five years, taking valuable tacit knowledge with them. An effective digital transformation strategy will empower the next generation of manufacturing workers and make plants safer, smarter and more resilient.