ABBDistributed Control Systems LifeCycle Parts Services

LifeCycle Parts Services Trouble-free operation

As a world-leading engineering company, ABB is committed to providing support and services to maximize its customers’ uptime.

To ensure the best possible accessibility and continuous trouble-free operation, we provide cost-efficient spare parts and services for your system. ABB offers a comprehensive range of spare parts with short lead times, which helps minimize downtime if a failure occurs. In addition, preventive maintenance kits make it possible to plan maintenance in advance. This maximizes availability and increases maintenance performance. Our LifeCycle Parts Services portfolio meets customers’ needs to minimize costs and maximize the value of their investments in ABB equipment. Whether you need to repair a broken part or purchase a spare part, our services achieve cost-efficient maintenance. ABB is highly qualified and provides a wide range of technical knowledge and support. We ensure that our customers receive the best possible return on their assets throughout the entire product life cycle.

Product portfolio ABB’s control systems portfolio ranges from stand-alone products to Distributed Control Systems (DCS). We also supply any size of application, from small systems to SIL3-certified Safety Instrumented Systems and Collaborative Process Automation Systems (CPAS) for an extended automation scope. The services highlighted in this brochure cover the following ABB Control Technologies families: 

• System 800xA 

• Freelance 

• Advant Master 

• Advant OCS with MOD 300 Software

• Satt 

• Symphony DCI System Six 

• Symphony Harmony/INFI 90 

• Symphony Melody

Service availability by system family

The product life cycle Secured Return On Investment Using the life cycle management model and the four-phase life cycle plan.

• The life cycle management model divides a product's life cycle into four phases: active, classic, limited and obsolete. Each phase has different implications for the end user in terms of services and support provided.

• All control systems effectively remain in Active phase, with individual component products (hardware and software) transitioning through the lifecycle phases of Active, Classic, Limited and Obsolete as they are superseded by newer technologies and offerings

• Spare Parts availability is secured in the phases – Active, Classic and Limited. New Spare Parts are actively manufactured in the Active and Classic phases. In the Limited phase, stocked parts can be complemented with other Spare Parts Services, such as the Parts Repair Service and the Parts Refurbishment Service.

• Spare Parts are supported for a period of 10 years from time when the product enters the Classic phase. When the product reaches the Obsolete phase the spare parts availability can no longer be guaranteed. However, the Service organization may still be able to support the product, or parts of it, on a best effort basis, limited to available parts and component inventory.

• — We ensure that our customers receive the best possible return on their assets throughout the entire product life cycle.

• Extended Life Cycle Support Upon individual customer request, ABB can offer Extended Life Cycle Support agreements to meet individual customer needs for Spare Parts Services beyond the standard product lifecycle commitment. The Extended Lifecycle Support agreements can include Parts, Parts Repair Services and Refurbished Parts Services during the product Life Cycle.

• In each life cycle phase, ABB commits to supply, support and service delivered products to meet customer expectations throughout the product lifetime.

  

  Services portfolio

• Services by life cycle state Services availability depends on the product’s life cycle state..The following table shows what services apply in each life cycle phase.

  

  * Stock dependant – ABB stocks sufficient inventory at the end of the Classic phase to support anticipated demand during the Limited phase. The available inventory level is one of the criteria used to determine the timing for transfer to the Obsolete phase. ** Component availability dependant – ABB will continue to provide repair services until it is no longer technically feasible to do so due to the lack of component availability. *** Only available for Advant Master and Advant MOD 300

  
  

Online tools

Business Online - Web ordering tool ABB offers quick and easily-accessible web-based information and order systems to facilitate spare part management. A comprehensive range of products are available with more than 100,000 spare parts and related Life Cycle Parts Services for a wide assortment of equipment

Through your web browser you can access key information, e.g. specific spare part availability, locate the equipment that utilizes the particular spare part, and view technical details and photographs of most spare parts. You can make inquiries, search for a spare part or place an order at your convenience 24 hours a day

Parts are arranged in a hierarchical structure that spans the entire product range – from equipment level to a single spare part. Searching for a part is simple: just enter its type, article number or description.

In most cases, you can also verify your choice by viewing a photograph of the part in question. In addition, several sort and search functions simplify the information management for you. To get access, please contact your local ABB office.

• The myABB/ My Control System customer self-service tool, available 24/7, offers you a single point of online access to information, services and service contacts for the ABB family of control systems and all ABB products.

• You’ll quickly find that new MyABB/ My Control System web portal is a great way to increase your productivity, minimize cost, and extend the useful life of your ABB control products and systems.

• My Control System is a valuable source for maintenance information and for enhancement of the control system and provides ready answers to frequently asked questions, thus reducing the effort spent looking for information and shortening software delivery times. All relevant ABB control system information is in one place and just a couple of mouse clicks away. A basic version of My Control System (limited access) will be provided to all ABB customers.

• Automation Sentinel subscribers will enjoy premium access, which includes features such as software downloads, access to validated security updates and documentation already filtered for each system.

• Automation Sentinel Automation Sentinel is ABB’s subscription based control system lifecycle management and support program that assists system owners to actively manage their control system lifecycle, support and maintenance

• With this program, system owners can keep their control software up-to-date and maintain a flexible path forward to new system software technology. Automation Sentinel provides exclusive services for the maintenance, evolution and continual enhancement of the installed base of ABB control systems.

• System LifeCycle Fingerprint Report System Lifecycle Fingerprint, available for ABB control system customers with an myABB/My Control System account together with a Fingerprint license, provides a comprehensive strategic maintenance analysis of the installed ABB control system hardware. It extends the service of System Lifecycle Benchmark, with the benefit of providing the full scope of analysis and recommendations for taking actions.

• Based on computer aided data collection from the installed ABB control system, an analysis and evaluation is performed by an ABB Field Service engineer. As a result, a System Fingerprint report is then presented by ABB Field Service authorities.

• Based on the life-cycle status of the individual installed units and ABB Field Service Engineer's experience with the customer plant, an evaluation will be conducted leading to a strategic hardware maintenance plan.

• In addition to the current lifecycle status of the installed devices, the System Lifecycle Fingerprint report provides an easy to read table summary of the forecast lifecycle for the installed devices, and briefly summarizes key findings and recommended actions, helping to avoid unwelcome failures and production losses.

Spare parts

• Spare Parts Service Spare parts are essential in maintaining a high system availability. The Spare Parts Services supplies brand new certified ABB spare parts shipped within a day, increasing reliability and leading to longer lifetime of your equipment.

• With our large stock of ABB spare parts for all of ABB’s different control systems, we offer quick handling and shipping of your spare parts needs through our 24 hours web-based ordering process. The use of optimal means of transport results in cost-effective and quick arrival of your spare parts.

• Emergency Parts Service For occasions when quickest possible delivery is the most important factor, we offer the Emergency Parts Service.

• Spare Parts service availability is critical to on-going operations, not only during business hours. ABB maintains a complete stock of certified ABB parts to ensure availability

• For emergency cases, our personnel and partners are available 24 hours to provide immediate response to your emergency parts request and our global logistics network ensures the quickest possible delivery.

• Refurbished Parts Service For cases when new spares a no longer manufactured or no longer available, or when if you need to acquire a brand new spare part in the most cost-effective way

• The Refurbished Parts Service is a cost-effective alternative to purchasing new spare part modules. Parts sold with this service are ‘like-new’ parts, recovered and updated by ABB. What’s more, the have been tested to meet the original equipment specifications and the current component standards