ABBDistributed Control Systems LifeCycle Parts Services

LifeCycle Parts Services Trouble-free operation

As a world-leading engineering company, ABB is committed to providing support and services to maximize its customers’ uptime.

To ensure the best possible accessibility and continuous trouble-free operation, we provide cost-efficient spare parts and services for your system. ABB offers a comprehensive range of spare parts with short lead times, which helps minimize downtime if a failure occurs. In addition, preventive maintenance kits make it possible to plan maintenance in advance. This maximizes availability and increases maintenance performance. Our LifeCycle Parts Services portfolio meets customers’ needs to minimize costs and maximize the value of their investments in ABB equipment. Whether you need to repair a broken part or purchase a spare part, our services achieve cost-efficient maintenance. ABB is highly qualified and provides a wide range of technical knowledge and support. We ensure that our customers receive the best possible return on their assets throughout the entire product life cycle.

Product portfolio ABB’s control systems portfolio ranges from stand-alone products to Distributed Control Systems (DCS). We also supply any size of application, from small systems to SIL3-certified Safety Instrumented Systems and Collaborative Process Automation Systems (CPAS) for an extended automation scope. The services highlighted in this brochure cover the following ABB Control Technologies families: 

• System 800xA 

• Freelance 

• Advant Master 

• Advant OCS with MOD 300 Software

• Satt 

• Symphony DCI System Six 

• Symphony Harmony/INFI 90 

• Symphony Melody

Service availability by system family

The product life cycle Secured Return On Investment Using the life cycle management model and the four-phase life cycle plan.

• The life cycle management model divides a product's life cycle into four phases: active, classic, limited and obsolete. Each phase has different implications for the end user in terms of services and support provided.

• All control systems effectively remain in Active phase, with individual component products (hardware and software) transitioning through the lifecycle phases of Active, Classic, Limited and Obsolete as they are superseded by newer technologies and offerings

• Spare Parts availability is secured in the phases – Active, Classic and Limited. New Spare Parts are actively manufactured in the Active and Classic phases. In the Limited phase, stocked parts can be complemented with other Spare Parts Services, such as the Parts Repair Service and the Parts Refurbishment Service.

• Spare Parts are supported for a period of 10 years from time when the product enters the Classic phase. When the product reaches the Obsolete phase the spare parts availability can no longer be guaranteed. However, the Service organization may still be able to support the product, or parts of it, on a best effort basis, limited to available parts and component inventory.

• — We ensure that our customers receive the best possible return on their assets throughout the entire product life cycle.

• Extended Life Cycle Support Upon individual customer request, ABB can offer Extended Life Cycle Support agreements to meet individual customer needs for Spare Parts Services beyond the standard product lifecycle commitment. The Extended Lifecycle Support agreements can include Parts, Parts Repair Services and Refurbished Parts Services during the product Life Cycle.

• In each life cycle phase, ABB commits to supply, support and service delivered products to meet customer expectations throughout the product lifetime.

  

  Services portfolio

• Services by life cycle state Services availability depends on the product’s life cycle state..The following table shows what services apply in each life cycle phase.

  

  * Stock dependant – ABB stocks sufficient inventory at the end of the Classic phase to support anticipated demand during the Limited phase. The available inventory level is one of the criteria used to determine the timing for transfer to the Obsolete phase. ** Component availability dependant – ABB will continue to provide repair services until it is no longer technically feasible to do so due to the lack of component availability. *** Only available for Advant Master and Advant MOD 300

  
  

Online tools

Business Online - Web ordering tool ABB offers quick and easily-accessible web-based information and order systems to facilitate spare part management. A comprehensive range of products are available with more than 100,000 spare parts and related Life Cycle Parts Services for a wide assortment of equipment

Through your web browser you can access key information, e.g. specific spare part availability, locate the equipment that utilizes the particular spare part, and view technical details and photographs of most spare parts. You can make inquiries, search for a spare part or place an order at your convenience 24 hours a day

Parts are arranged in a hierarchical structure that spans the entire product range – from equipment level to a single spare part. Searching for a part is simple: just enter its type, article number or description.