EMERSONSustain Program for CSI 2130

Sustain Program for CSI 2130

The Sustain Program for CSI 2130 bridges the support gap between 

the product line retirement date and completion 

of a modernization plan. 

Introduction

Portable Analyzer customers may have concerns about 

the availability of factory support beyond the December 

2018 retirement date for the CSI 2130 Portable Analyzer. 

Modernization plans vary, with some planning a modernization 

to the AMS 2140 Portable Analyzer, while others choose not to 

modernize because of a planned closure of their site at some 

known future date. In either case, the availability of factory 

support beyond the product line retirement date is a concern.

The Sustain Program provides a bridge of factory support for 

the CSI 2130, between the product line retirement date and 

completion of a modernization plan.

Benefits

Expedite troubleshooting: Our factory experts are highly 

trained and experienced to provide quick, dependable 

maintenance recommendations and answers. Technical 

Support, the foundation of every Sustain Agreement, 

provides you with the answers you need, when and where 

you need them.

Eliminate support gap: Many CSI 2130 users’ plans for 

modernization were stalled due to the global economic 

slowdown. The Sustain Agreement provides a bridge with 

factory-certified resources for site activities, when and if your 

system experts begin their own retirement.

Predictable support costs: Each Sustain Agreement will 

include pricing for every year covered by the agreement. 

This makes budgeting for future system maintenance much 

easier and more predictable.

„ Expedite troubleshooting

„ Eliminate support gap

„ Predictable support costs

Service Description

Emerson’s Sustain Agreements are intended for customers 

who have a specific plan for modernizing their CSI 2130 

Portable Analyzer to AMS 2140 Portable Analyzer, or who 

have a definitive date for an impending plant/site closure. The 

service is not intended to be a long-term support solution for 

customers who plan to stay on retired products.

Service Offerings

The Base Sustain Agreement includes technical support, access 

to online support information, hardware evaluation of failed 

hardware, and access to a one-time repair. The available service 

elements of a Sustain Agreement are described below:

„ Technical Support: Included in the base Sustain Agreement 

is unlimited technical phone support, which provides direct 

technical telephone support from Emerson professionals who 

can answer questions and troubleshoot system issues. 

„ One-time Hardware Repair: Included in the base Sustain 

Agreement is the hardware assessment of any failed 

hardware, with return shipping to the customer. Once the 

issue is identified, the customer will receive a one-time repair 

of their CSI 2130. Any additional repairs needed within the 

one year Sustain agreement would be a paid for service by 

the customer. 

„ Annual Calibration: Included in the base Sustain Agreement 

is an annual calibration for the Portable analyzer so the 

product will perform properly. 

„ Annual Battery Evaluation: Included in the base Sustain 

Agreement is an annual battery evaluation for the 

Portable analyzer. 

„ 20% Trade-in Value: Purchasing a Sustain agreement on 

the CSI 2130 entitles the customer to a 20% Trade-in value 

towards an upgrade to the AMS 2140 during the year they 

own the agreement.

Add-On Options

„ Training: As an optional add-on to the base Sustain 

Agreement, Emerson Educational Services will continue to 

provide training for CSI 2130, beyond the retirement date, 

for those customers with Sustain Agreements. Training 

courses will be designed specifically to fill the knowledge 

gaps regarding troubleshooting and maintenance at your 

site. Training outside of a Sustain Agreement is subject to 

premium pricing.

Ordering Information

Please contact your local Emerson sales office or representative organization for quotation

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